Client Cancellation Policy:
- 72 hours notice: No charge.
- 71 to 48 hours notice: 50% fee.
- Less than 48 hours notice: 100% fee.
- Cancellation methods: Phone, Email, Facebook message, Contact us page, or SMS.
- Mention: Client’s name, date and time of session.
Should you need to cancel a scheduled session, we request a notice of 72 hours to avoid any charges. If the cancellation is made between 71 to 48 hours prior, a fee of 50% will apply. For cancellations within 48 hours of the session, the full fee will be charged.
Cancellations can be communicated via phone, email, or SMS, mentioning the client’s name, and the date and time of the session. Your understanding and adherence to this policy ensure a smooth process for all parties involved.
- No charge will be incurred for cancellations made with 72 hours or more notice.
- Cancellations made between 71 to 48 hours prior to the session will incur a 50% fee.
- Cancellations made with less than 48 hours notice will incur a 100% fee.
Note: The term ‘hour’ refers to business hours from Monday to Saturday. Please ensure to adhere to this policy to avoid any charges.
Making a Cancellation:
Cancellations can be made via phone, email, online message, or SMS. Go to our contact us page for how to get in contact with us.
Please ensure to provide the name of the client, the date and time of the session to be cancelled, and the reason for cancellation (optional). It’s advisable to keep a confirmation of the cancellation for your records.
Refund and Discount Claim Method: Clients wishing to claim a refund or discount must contact The Little Black Duck Co. Pty. Ltd within 7 business days following the cancelled session. Refunds will be processed within 14 business days of the claim.
Claim Limitation: Clients may claim compensation for a cancelled session up to a maximum of three times within a calendar year. Any further claims within the same year will be reviewed on a case-by-case basis.
Reverse Cancellation Policy:
Should The Little Black Duck Co. Pty. Ltd cancel a scheduled session with less than 24 hours’ notice, we will attempt to contact you via SMS, phone, and email. The following compensations will be offered:
- Rescheduling of the missed session at the earliest convenience.
- A discount on a future session.
- A full refund for the missed session.
Please feel free to choose the compensation that suits you best, or discuss any other preferences with us. Your satisfaction is our priority.
Should The Little Black Duck Co. Pty. Ltd cancel a scheduled session with less than 24 hours’ notice, we understand that it can be frustrating and inconvenient. We want to assure you that we take such situations seriously and strive to provide the best customer experience possible.
In the event of a cancellation, our first priority is to inform you as soon as possible. We will make every effort to contact you through multiple channels, including SMS, phone, and email, to ensure you receive the notification promptly. We understand the importance of clear and timely communication, and we want to keep you informed every step of the way.
We understand that last-minute cancellations can disrupt your plans, and we apologize for any inconvenience caused. To make it right, we offer compensations to show our appreciation for your understanding and patience. These compensations may include discounts on future bookings, priority rescheduling, or special offers tailored to your needs.
At The Little Black Duck Co. Pty. Ltd, our commitment to customer satisfaction is of utmost importance. We value your time and loyalty and want to ensure that any unexpected changes are handled with care and professionalism. If you have any questions or concerns regarding our cancellation policy or associated compensations, please do not hesitate to reach out to our dedicated customer support team.
Thank you for choosing The Little Black Duck Co. Pty. Ltd for your needs. We appreciate your understanding and look forward to serving you in the future.
*[SMS]: Short Message Service