Policies and Processes


The Little Black Duck Autism consultation, education, support, and individual skill development

Policies and Processes

Want to know more about how the Little Black Duck works? find out everything you need to know here

Cancellation Policy

At The Little Black Duck we realise that your time is just as important as ours is, so our cancellation policy works both ways. This ensures both parties receive the most benefit out of their time with us. When you cancel or postpone an appointment then a percentage of the fee is still owed, but if we have to cancel or postpone then a percentage of our fee is waivered for your next session.

Please use the following table as a guide:

Notice given Client’s responsibilityThe Little Black Duck’s responsibility
72hrNo Penalty10% off Client’s next session fee
48hr25% of session fee is paid to The Little Black Duck25% off Client’s next session fee
24hr50% of session fee is paid to The Little Black Duck50% off Client’s next session fee
12hr or less80% of session fee is paid to The Little Black Duck80% off Client’s next session fee
No notice100% of session fee is paid to The Little Black DuckYour next session is free

Privacy Policy

This following document sets forth the Privacy Policy for The Little Black Duck, www.TheLittleBlackDuck.com.au

The Little Black Duck is committed to providing you with the best possible customer service experience. The Little Black Duck is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future The Little Black Duck customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. The Little Black Duck takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

The Little Black Duck reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The Little Black Duck reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Copyright Notice

All material contained within this product originated from Australia and is accurate at time of publication.  All work is copyright to Melanie Martinelli, and The Little Black Duck all rights reserved.

Downloaded and purchased items can not be redistributed or resold without prior consent

Downloaded and purchased items are intended for personal and not for commercial resale

Material downloaded from this site needs to remain intact and not be edited in any form

If work is to be displayed by a third party, full credit should be given to the designer, with a link to the website. Melanie Martinelli, the little black duck. www.thelittleblackduck.com.au

Our location

Address
418 Wilson St, Albury 2640

Opening Hours
By Appointment Only
Monday & Tuesday: 9.30am – 9.30pm
Wednesday: Closed
Thursday & Friday: 9.30am – 3.30pm
Saturday: 10am-2pm

Appointment Availability

Send us a message

Do you want more information about something or want to get in touch?

Book an appointment

Book a phone, face to face or zoom session with us and see if we are able to help you

Send us a message

Do you want more information about something or want to get in touch?

Send us a referral

Know someone who is interested in our services? Send us a referral and tell us about them

Our location

Address
418 Wilson St, Albury 2640

Opening Hours
By Appointment Only
Monday & Tuesday: 9.30am – 9.30pm
Wednesday: Closed
Thursday & Friday: 9.30am – 3.30pm
Saturday: 10am-2pm

Discover more…

Discover more about the little black duck and what we have to offer

Contact Us

Address: 418 Wilson St, Albury
2640

By Appointment Only
Monday & Tuesday: 9.30am – 9.30pm
Wednesday: Closed
Thursday & Friday: 9.30am – 3.30pm
Saturday: 10am-2pm

Click here to make a referral

Click here to book an appointment online

Autism consultation, education, support and individual skill development
© The Little Black Duck 2021 – not to be copied, edited or reproduced with out permission. All rights reserved.  ABN: 24 070 499 125